I went over to the shop in Aachen, 200km drive so I could personally choose and try on the transalpin Jacket and pants. They are amazing, and look fantastic.
Two days after I got the set, I noticed that I could not zip the jacket to the pants due to a faulty zipper. Also one tooth of the jacket sleeve zipper was missing. I don't know if I missed that in the shop or if it came off afterwards.
So I emailed them and they quickly replied, asking me to send the set back. After two day I got another reply that they would send me a new Jacket and pants which arrived at my doorstep today.
Excellent customer service, and quality built Jacket and pants.
Thank you so much, you are an example to others
Sehr nette freundliche kompetente und hilfsbereite Mitarbeiter. Leider per Telefon schwer erreichbar.